1. We offer delivery service using selected courier services and Self Pick Up at our walk-in store.
2. Self Pick Up
Location HQ: The Pastels Shop, No.45-G, Persiaran Eco Sanctuary, 8/1C, Eco Santuari, 42500 Telok Panglima Garang, Selangor.
Monday-Friday: 9.30am - 5.30pm
Saturday, Sunday & Public Holidays: CLOSED
3. Delivery charges
West Malaysia: Flat Rate RM6.50 or purchase RM65 and above for FREE SHIPPING
East Malaysia: Flat Rate RM15 or purchase RM150 and above for FREE SHIPPING
4. Delivery Partner
Pos Laju/ J&T Express (Domestic)
Aramex/ TNT (International)
5. Delivery Lead Time
Ready Stock: 3-7 working days
Pre Order: 10-14 working days
In case of mix order of Pre Order & Ready Stock items, we will follow the lead time for Pre Order items and will ship them out when all items are ready.
6. After received the tracking number from our automatic generated email, please allow 24-48 hours for the tracking number to appear in courier service website.